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Q.
What if I want to change my pre-programmed numbers?
A.
Your pre-programmed numbers can be changed at
any time as often as you wish.
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Q.
Is there a sales tax charge for internet orders?
A.
ONLY New
Jersey residents will
have a 6% tax collected.
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Q.
What are my shipping options?
A.
We normally ship by US Mail, or UPS based on
the size of the order. (Usually 3 to 7 business
days.).
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Q.
What does shipping cost?
A.
For a limited time, all shipping and handling
is free irrespective of size of order.
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Q.
How do I reorder minutes?
A.
You may reorder minutes by clicking "order minutes"
on this web site or by calling 1-800-505-4340.
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Q.
Can I authorize automatic reorder of minutes
when the balance falls below a certain number?
A.
Yes. You may authorize automatic reorder when
the balance falls below the specified number
of minutes via credit card. Follow "order minutes"
options above for details.
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Q.
What do minutes cost?
A.
Minutes can be reordered in 30 or 60 minute
increments at $5.99 for 30 minutes or $9.99
for 60 minutes.
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Q.
Does the Kids Connect©
Card expire?
A.
The Kids Connect©
Card expires only if it is unused 1 year after
activation.
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Q.
I programmed an 800 #, and it didn't work. Why?
A.
The card does not calculate toll-free minutes
and, thus, cannot accept toll-free numbers.
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Q.
Can I program international numbers?
A.
No, the card may only be used within the United
States.
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Q.
How do I scroll through the available numbers?
A.
When programming or reprogramming, press 9 to
advance to the next selection.
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Q.
What if I get a busy signal?
A.
If your child gets a busy signal or no answer,
a prompt will instruct your child to press 1
to get back to the menu to select another contact
number.
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Q.
What if I get an answering machine (or voice
mail)?
A.
If a child gets an answering machine (or voice
mail), he/she may leave a message or press **
to return to the menu to make another numbered
choice.
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Q.
For what age child is this useful?
A.
The Kids Connect©
Card is a useful tool for a child, as soon as
he/she knows how to use the telephone. In addition,
its use as an emergency contact, the Card will
function as a controlled calling card for older
children.
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Q.
Why do I need a separate card for each of my
children?
A.
The medical information option is personalized
for each child.
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Q.
How do I reach customer service?
A.
For cards already purchased (including minute
reorder and technical support), call 1-800-505-4340.
For all other matters, call 1-877-825-7445.
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